Property Management Frequently Asked Questions

Every question about
PMP, answered.

Pricing, services, tenant placement, LTB compliance, and more. If you don't find your answer here, book a free discovery call and we'll cover it in 30 minutes.

Property Management Frequently Asked Questions

The questions every GTA
investor actually asks.

Property management is a significant decision. Before you hand over the keys to your investment, you deserve straight answers about what PMP does, what it costs, how tenant placement works, and what happens if something goes wrong.

These are the questions we hear most often from Toronto, Etobicoke, Mississauga, North York, Scarborough, and Vaughan investors. Browse by category or book a free call to talk through your specific situation.

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Pricing & Fees

What does property management
cost in Toronto?

How much does Property Management Partners charge?

PMP offers three management plans. The Standard plan is 6.9% of gross rents collected (minimum $125/month per unit). The Investor plan is 8.9% and includes additional services such as periodic prevention inspections and a tenant replacement guarantee. The Executive plan is 10.9% and is our most comprehensive offering, including up to 4 inspections per year and priority maintenance handling. All plans include a one-time $187 setup fee per unit.

Are there any hidden fees I should know about?

No hidden fees. PMP's pricing is transparent — your monthly management fee is your primary ongoing cost. The one-time $187 setup fee covers onboarding, system setup, and initial property documentation. Any maintenance or repair costs are passed through at actual cost with your approval required for anything over $500. You will never be surprised by a charge you didn't authorize.

Is there a tenant placement fee on top of the management fee?

Tenant placement fees depend on your plan. The specifics of what is included in each plan — including advertising, photography, screening, and lease preparation — are covered in full on your discovery call. We want you to know exactly what you're getting before you sign anything.

What is the minimum monthly fee?

The minimum management fee is $125 per unit per month on the Standard plan. This minimum applies when the percentage-based fee would otherwise calculate to less than $125 — which can happen on lower-rent units. The minimum ensures PMP can provide proper service regardless of rent level.

Do you offer discounts for multiple properties?

Portfolio pricing is available for investors with multiple units. If you manage 3 or more properties, discuss your portfolio on the discovery call and we will put together pricing that reflects the full scope of what you're bringing to PMP.

What does the $187 setup fee cover?

The $187 setup fee covers property onboarding — creating your file in the system, documenting the property's condition, setting up your investor portal access, configuring rent collection, and completing all the background work required before your first tenant is placed. It is a one-time fee charged once per unit at the start of management.

Services

What does PMP actually
do for you?

What services does Property Management Partners provide?

PMP provides end-to-end property management including: tenant placement (advertising, screening, lease preparation), rent collection and arrears management, maintenance coordination and 24/7 emergency response, monthly financial reporting, property inspections, and full LTB compliance (notices, N-forms, applications, and eviction proceedings). Everything is handled — you simply receive your monthly disbursement and statements.

How do I know what's happening with my property?

Every PMP client has access to an online investor portal. You can log in at any time to view monthly income and expense statements, maintenance history, inspection reports, and year-end documents. You always have a clear, current picture of your property's performance without having to ask.

How does maintenance and repairs work?

Tenants submit maintenance requests through our system. PMP assesses the issue, contacts our preferred vendor network, and coordinates the repair. For any expense over $500, we contact you for approval before proceeding. For emergencies, we act immediately and notify you. You never have to deal with a contractor or a midnight phone call directly.

How often do you inspect my property?

All plans include a move-in and move-out inspection with documented condition reports. The Investor plan includes periodic prevention inspections, and the Executive plan includes up to 4 inspections per year. Inspection reports are uploaded to your investor portal so you always have a documented record of your property's condition.

Do you handle rent collection if a tenant doesn't pay?

Yes. PMP manages the full arrears process — automated rent reminders, follow-up communication, NSF handling, and formal notices under the Residential Tenancies Act. If a tenant enters arrears, we begin the proper legal process immediately so no time is wasted. You are kept informed at every step.

Do you manage condos, houses, and townhomes?

Yes — PMP manages all residential property types across the GTA including high-rise condos, semi-detached and detached houses, townhomes, and multi-unit properties. For condos, we coordinate directly with the condo corporation and handle all building-specific requirements so you never have to deal with the property management office yourself.

Tenant Placement

How does PMP find and
screen tenants?

How do you find tenants for my property?

PMP advertises your property on MLS via our realtor partner Paul Cho at Homewise Realty, as well as on major rental listing platforms. Every listing includes professional photography and 2D schematics. MLS exposure is the most effective channel for attracting qualified tenants in the GTA — it reaches active renters who are seriously looking, not just browsing.

What does your tenant screening process look like?

Every applicant goes through a full screening process including credit check, background check, employment and income verification, and reference checks with previous landlords. We are looking for tenants who can reliably afford the unit, have a clean rental history, and are a long-term fit for the property. We do not cut corners on screening — a bad tenant costs far more than a vacancy.

How long does it take to find a tenant?

In the current GTA market, most properties are placed within 2-4 weeks of listing. Timeframes vary by property type, location, and asking rent. Properties priced accurately for their neighbourhood tend to rent fastest. We advise on optimal pricing at the start of each tenancy based on current comparable listings in your specific area.

What happens if a placed tenant leaves early or doesn't work out?

The Investor and Executive plans include a tenant replacement guarantee. If a PMP-placed tenant vacates within a defined period, we re-lease the property at no additional placement cost. The details of the guarantee are confirmed on your discovery call and outlined in your management agreement.

Do I get to approve the tenant before they move in?

Yes. PMP presents screened applicants to you with a full summary of the screening results before any lease is signed. You have the final say on who moves into your property. We advise based on the screening data and our experience — but the decision is always yours.

LTB & Legal

Ontario landlord law —
what you need to know.

How much can I raise rent in Ontario in 2026?

Ontario's rent increase guideline for 2026 is 2.5%. This is the maximum a landlord can raise rent annually for existing tenants in rent-controlled units without LTB approval. Buildings first occupied after November 15, 2018 are not subject to rent control — landlords of these units can raise rent by any amount. PMP handles all rent increase notices correctly and on time so you never miss the legal window.

What happens if a tenant stops paying rent?

If a tenant misses a payment, PMP issues a formal N4 Notice to End Tenancy for Non-Payment of Rent after the legal waiting period. If the tenant does not pay or vacate, we file an L1 application with the Landlord and Tenant Board. PMP manages the entire process — you never have to attend an LTB hearing alone or navigate the paperwork yourself.

How do I legally evict a tenant in Ontario?

Eviction in Ontario requires proper notice using the correct N-form for the reason, a waiting period, and if the tenant doesn't comply, an LTB application and hearing. PMP handles every step correctly — using the wrong form or missing a deadline can invalidate the entire process and delay eviction by months. Our experience with the LTB means we get this right the first time.

What is the Landlord and Tenant Board (LTB)?

The Landlord and Tenant Board is Ontario's tribunal that resolves disputes between landlords and tenants under the Residential Tenancies Act. It handles applications for eviction, rent increases above the guideline, and tenant complaints. PMP files LTB applications on your behalf and represents your interests throughout the process when required.

Do I need a property manager to comply with Ontario landlord law?

You are not legally required to use a property manager — but Ontario's Residential Tenancies Act is complex, and errors are costly. Using the wrong notice form, missing a deadline, or failing to follow proper procedure can invalidate an eviction, expose you to LTB penalties, or result in months of lost rent. Professional property management removes that risk entirely.

Does PMP offer Eviction Protection?

Yes. PMP offers an Eviction Protection add-on for $20/month per unit. This covers the full cost of LTB filing fees and legal representation during an eviction proceeding, so a problem tenant doesn't become an unexpected financial burden on top of the lost rent.

Getting Started

How do you get started
with PMP?

What areas does Property Management Partners serve?

PMP manages investment properties across the GTA including Toronto, Etobicoke, Mississauga, North York, Scarborough, and Vaughan. If your property is in an area not listed, book a discovery call and we will confirm whether we can serve your location.

How do I get started with PMP?

Book a free 30-minute discovery call with Oliver. You will cover your properties, your goals, and your current situation — and leave the call with exact pricing for your portfolio and a clear picture of whether PMP is the right fit. If it is, onboarding begins immediately. There is no pressure and no commitment required to have the conversation.

Can I switch to PMP if I already have a property manager?

Yes. Switching property managers is straightforward. We guide you through terminating your existing management agreement, transferring all tenant information and documentation, and transitioning management without any disruption to your tenants. Your tenants simply receive notification of the new management contact.

What if my property is currently vacant?

A vacant property is the ideal time to start with PMP. We handle property preparation, professional photography, MLS listing, tenant screening, and lease signing from day one — so your first tenant is placed under PMP management from the start. No complicated handovers or existing tenant relationships to navigate.

How long does onboarding take?

Once you sign the management agreement, onboarding typically takes 3-5 business days. This includes property documentation, system setup, investor portal access, and any immediate action items such as tenant notification letters. We move quickly so your property is under active management as soon as possible.

How long has Property Management Partners been operating?

Property Management Partners was founded in 2009 by Jason McGuire. With 15+ years of experience managing GTA investment properties, PMP currently manages 200+ units and over $130M in assets under management across Toronto and the surrounding areas.