1. Introduction

Property Management Partners ("PMP," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at propertymanagementpartners.ca, use our tools and services, or communicate with us.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of personal information:

3. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiry and scheduling discovery calls
• Providing property management services under a Management Agreement
• Sending follow-up communications via email, phone, or SMS (with your consent)
• Delivering the GTA Investor Calculator report you requested
• Improving our website, tools, and services
• Complying with legal obligations under Ontario and Canadian law
• Marketing our services to interested prospects (you may opt out at any time)

4. SMS Text Message Communications

SMS Opt-In

We collect SMS consent explicitly through unchecked opt-in checkboxes on our web forms. We do not send SMS messages to any contact who has not provided express written consent.

SMS Opt-Out

You may withdraw your consent to receive SMS messages at any time by replying STOP to any text message. You will receive one final confirmation and will not receive further messages unless you re-subscribe.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers

We use third-party platforms to operate our business, including:

• GoHighLevel (GHL) — CRM, automation, and website platform
• LeadSimple — Property management operations software
• Google Analytics (GA4) — Website analytics
• Meta (Facebook/Instagram) — Advertising (pixel data only)

These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority, or to protect our legal rights.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience. These include:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand how visitors use our site (Google Analytics)
• Marketing cookies — used to deliver relevant advertising (Meta Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, maintain our business records, and comply with legal obligations. Typically:

• Lead and contact data: retained for up to 3 years from last interaction
• Client records: retained for 7 years after end of management relationship (as required by Ontario law)
• GTA Investor Calculator inputs: not permanently stored — session data only, cleared on page refresh

8. Your Rights

Under PIPEDA and applicable Ontario privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses of your information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.